Mobile Banking App Support

 FSBB MOBILE BANKING SECURITY

  • Your account is protected by advanced encryption technology to prevent unauthorized access

  • We use multiple factor authentication to verify your identity, providing an additional layer of security

  • We will never transmit account number information

  • We do not store personal or confidential information on your mobile device

  • We are committed to protecting your financial information privacy. View our Privacy Policy for more information.

 

MOBILE BANKING FREQUENTLY ASKED QUESTIONS

What is Mobile Banking?

Mobile Banking is a free*, convenient and secure way to access your FSBB accounts from your mobile phone or device. You can check balances, transfer funds between your accounts, monitor your transaction history, and set up alerts.

 

How does Mobile Banking work?

Mobile Banking allows you to access your Online Banking account, using your preexisting credentials (i.e. Username and Password), when you are away from your computer, in a format that is optimized for viewing on the smaller screen of your mobile phone or device.

 

Is there a fee to use Mobile Banking?

No. There is no fee to use FSBB’s Mobile Banking App. You may, however, incur normal data (internet) usage charges from your wireless carrier for the use of internet browsing on your mobile device. Contact your carrier for details on related rates or charges.

 

How do I enroll in Mobile Banking?

You are not required to enroll in Mobile Banking; however you do need to have an active Online Banking account with FSBB. To set up on Online Banking account you may click “Enroll Now” within FSBB’s app or register at www.bediasbank.com. Once you have established an Online Banking account you may then log into Mobile Banking within FSBB’s app.

 

I already have an Online Banking account, so how do I access Mobile Banking?

First you must download the FSBB app by clicking one of the links below. Once you have downloaded and opened the application you will be able to access your accounts by clicking Mobile Banking and logging in using your Online Banking credentials.

 

 

Is Mobile Banking Secure?

Yes. Account information is not stored on your mobile device. All of the security features from Online Banking are in place to safeguard your privacy and protect your account information.

 

What information is stored on my phone/device?

With Mobile Banking, there is no information stored on your phone. However, as a security precaution, you should not store your credentials in the notepad or address book of your mobile device. In addition, all mobile devices should use a locking method of PIN or pattern for access and Bluetooth should be disabled when not in use.

 

What if my mobile device is lost or stolen?

If you mobile device is lost or stolen, report it immediately to your mobile carrier. Then log into your Online Banking account from a computer and reset your password, or call a Customer Service Representative at 936-395-2141  or 979-589-2407 and we will assist you in changing your Online Banking password.

 

What if I believe my Online Banking Username or Password has become known or an unauthorized transaction has occurred via my mobile device?

Notify us immediately by calling a Customer Service Representative at 936-395-2141 or 979-589-2407.

 

 

*First State Bank of Bedias' Mobile Banking App is a free product of FSBB; however mobile data rates may apply. Also please refer to FSBB's Additional Fees Chart (located on each account information page) for fees associated with FSBB's Online Banking Product/Service Line that are offered within FSBB's Mobile Banking App.

Online Banking

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